jijikk Privacy Policy

1. Introduction

Welcome to jijikk. This Privacy Policy describes how jijikk ("we," "us," or "our") collects, processes, stores, and protects the personal information of users ("you" or "your") who access or use the jijikk online casino and sports betting platform available at jijikk.cam.

jijikk operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and is committed to upholding the privacy rights of every Filipino player and site visitor in accordance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations as enforced by the National Privacy Commission (NPC).

By registering an account, accessing the jijikk platform, or otherwise interacting with our services, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of our platform immediately.

2. Information We Collect

jijikk collects personal information only to the extent necessary to provide a safe, compliant, and enjoyable gaming experience. We gather data in the following ways:

2.1 Information You Provide Directly

• Account Registration: Full legal name, date of birth, email address, mobile number, home address (city, province — e.g., Manila, Cebu, Davao, Quezon City, Makati), and a government-issued ID document for identity verification.
• Payment Details: GCash mobile number, Maya wallet credentials, BPI/BDO/Metrobank account reference numbers, or other payment method identifiers needed to process deposits and withdrawals.
• Know Your Customer (KYC) Documents: Copies of valid government-issued IDs such as a Philippine passport, SSS UMID, PhilSys National ID, driver's license, or PRC ID, as required by PAGCOR AML compliance rules.
• Customer Support Communications: Any messages, live chat transcripts, emails, or feedback you send to our support team.
• Promotions and Surveys: Information you voluntarily submit when participating in jijikk bonuses, contests, or player satisfaction surveys.

2.2 Information We Collect Automatically

• Device & Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone settings.
• Usage Data: Pages visited, games played (slots, live dealer, bingo, sabong, sports betting), session durations, betting patterns, wagering history, and in-app navigation flows.
• Log Files: Server-side logs recording access timestamps, error codes, and referral URLs.
• Geolocation Data: Approximate geographic location derived from your IP address, used solely to verify that you are accessing the platform from an authorized jurisdiction within the Philippines.

2.3 Information from Third Parties

• Payment Processors: Transaction status confirmations from GCash, Maya, and partner banking institutions.
• Identity Verification Providers: KYC/AML screening results from our authorized third-party verification partners.
• Fraud Prevention Services: Risk scoring and flagging data from anti-fraud and anti-money laundering (AML) screening systems.

3. How We Use Your Data

jijikk uses the personal information we collect for specific, legitimate purposes directly related to the provision of our services and our obligations under Philippine law:

• Account Management: Creating, verifying, maintaining, and securing your jijikk player account.
• Service Delivery: Processing bets, managing game rounds, crediting winnings, handling deposits and withdrawals in PHP (₱), and providing access to all gaming products.
• Identity Verification & KYC Compliance: Confirming your identity and age (you must be 21 years or older) as required under PAGCOR regulations and Philippine AML laws.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent transactions, account takeovers, money laundering, and other prohibited activities.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and to enforce self-exclusion requests, deposit limits, and cooling-off periods.
• Customer Support: Responding to inquiries, resolving disputes, and processing complaints submitted through our support channels.
• Marketing Communications: Sending you personalized promotions, bonus offers, and jijikk news — only if you have provided explicit opt-in consent. You may withdraw this consent at any time.
• Legal Compliance: Meeting our reporting obligations to PAGCOR, the NPC, the AMLC (Anti-Money Laundering Council), and other relevant Philippine regulatory bodies.
• Platform Improvement: Analyzing aggregated usage data to improve game offerings, site performance, and the overall user experience.

4. Data Sharing & Disclosure

jijikk does not sell, rent, or trade your personal information to third parties for their own commercial marketing purposes. We may share your data only in the following limited and controlled circumstances:

• Regulatory Authorities: We are legally required to disclose player information to PAGCOR, the AMLC, the NPC, or other government bodies upon lawful demand or as part of routine regulatory reporting.
• Payment Service Providers: Transaction data is shared with GCash, Maya, GrabPay, BPI, BDO, Metrobank, and other payment partners strictly for the purpose of processing your financial transactions.
• KYC & AML Screening Providers: Identity documents and verification data are shared with our authorized KYC partners to fulfill our PAGCOR compliance obligations.
• Game Software Providers: Technical game play data (not financial or identity data) may be shared with our licensed game developers and RNG (Random Number Generator) auditors to ensure fair play.
• IT & Hosting Infrastructure: Our hosting, cloud infrastructure, and cybersecurity service providers process certain technical data as data processors under strict contractual data protection agreements.
• Legal Proceedings: Where required by a valid court order, subpoena, or law enforcement request under Philippine law, we will disclose data to the extent required and permitted by law.

All third-party service providers who access your data are contractually bound to handle it in accordance with applicable data protection laws and jijikk's data security standards.

5. Cookies & Tracking Technologies

jijikk uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session security, and understand how players interact with our site.

Types of cookies we use:

• Strictly Necessary Cookies: Essential for the platform to function — these manage your login session, maintain your game state, and ensure secure communication between your device and our servers.
• Functional Cookies: Remember your preferences such as language settings, currency display, and game lobby layout.
• Analytics Cookies: Collect anonymized usage data that helps us understand how players navigate the site and which features are most popular, so we can improve performance.
• Security Cookies: Used to detect and prevent fraudulent behavior, including device fingerprinting for anti-bot and account security purposes.

You may configure your browser to block or delete cookies; however, doing so may impair certain features of the jijikk platform, including your ability to stay logged in or place bets without interruption.

6. Data Retention

jijikk retains your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, to maintain your active account, and to comply with our legal obligations.

• Active Accounts: Personal data is retained throughout the period your account remains active.
• Closed Accounts: After account closure, we retain records for a minimum of five (5) years in accordance with PAGCOR record-keeping requirements and Philippine AML regulations.
• KYC and Financial Records: Transaction records and KYC documents are kept for at least five (5) years from the date of the last transaction, as required by the AMLA (Anti-Money Laundering Act).
• Customer Support Records: Communications with our support team are retained for up to three (3) years for dispute resolution and quality assurance purposes.
• Marketing Consent Records: Records of your marketing opt-in or opt-out preferences are kept for the duration of our relationship and for a reasonable period thereafter.

When data is no longer required, jijikk securely destroys or anonymizes it so that it can no longer be linked to any individual player.

7. Security Measures

The security of your personal data is a top priority at jijikk. We implement a comprehensive set of technical and organizational safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction:

• SSL/TLS Encryption: All data transmitted between your device and jijikk servers is encrypted using industry-standard TLS protocols.
• Data Encryption at Rest: Sensitive personal and financial data stored in our systems is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. All staff with access to player data are trained on data privacy obligations.
• Two-Factor Authentication (2FA): Available for player accounts to add an additional layer of login security.
• Fraud Monitoring Systems: Real-time transaction monitoring detects and flags suspicious activity to protect your account and funds.
• Regular Security Audits: Our systems undergo periodic penetration testing and security assessments by independent cybersecurity professionals.
• Incident Response: In the event of a data breach that may affect your rights and freedoms, jijikk will notify the NPC and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.

While we take every reasonable precaution, no system is 100% impenetrable. We encourage you to use a strong, unique password for your jijikk account and to enable 2FA where available.

8. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jijikk:

• Right to Be Informed: You have the right to know what personal information we collect about you, how it is used, and with whom it is shared — which this Privacy Policy addresses.
• Right to Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: If your data is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure or Blocking: You may request deletion or blocking of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for marketing purposes at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to Data Portability: In certain circumstances, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Privacy Officer using the contact details provided in Section 11 of this policy. We will respond to verified requests within the timeframes prescribed by Philippine law.

9. Minors Policy

jijikk strictly prohibits access by individuals under the age of 21 years, in full compliance with PAGCOR regulations governing online gambling in the Philippines.

We do not knowingly collect personal data from anyone under 21. During the account registration process, all users are required to declare their age and submit valid government-issued identification for KYC verification. If we discover or have reason to believe that a minor has accessed the platform or submitted personal information, we will immediately:

• Suspend and close the relevant account;
• Reverse any deposits or transactions associated with that account;
• Permanently delete all associated personal data; and
• Report the incident to PAGCOR as required.

If you are a parent or guardian and suspect that your child has created an account on jijikk, please contact us immediately at the details listed in Section 11.

10. Changes to This Privacy Policy

jijikk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page;
• Display a prominent notice on the jijikk homepage or within your account dashboard;
• Where required, send a notification to your registered email address.

Your continued use of the jijikk platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Our Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by jijikk, you may reach our designated Data Privacy Officer (DPO) through the following channel:

Email: [email protected]

Please note: The email above is displayed as plain text for privacy reasons and is not a clickable link. To contact us, please manually type this address into your email client.

When submitting a data rights request, please include your full name, registered account email, a description of your request, and a copy of a valid government-issued ID for identity verification. We will acknowledge your request within 72 hours and provide a full response within the period required by Philippine law.